Case management
- Case management at the non-profit organisation ‘Kharkiv Foundation for Psychological Research’ involves comprehensive, personalised support for people facing difficult life circumstances.
- Our case manager works systematically on each case: it all starts with an initial enquiry from a member of the public, followed by efforts to achieve stability and restore their quality of life.
- Between April and December 2025, the organisation’s case manager handled 147 individual cases. Around 72% of all cases were resolved, as clients received comprehensive support in addressing psychological, social and legal issues.
- A further 20% of cases are still ongoing, as they involve lengthy recovery and follow-up phases. In 8% of cases, follow-up was discontinued for objective reasons: specifically, due to a change of residence or loss of contact.
Main areas of support
Psychological support (38%)
The work involved helping people cope with the aftermath of traumatic events, war-related losses and PTSD following shelling. In addition, our psychologists addressed issues of depression in adolescents, provided support to the elderly, and carried out crisis intervention in cases of domestic violence. Considerable attention was paid to working with children’s psycho-emotional disorders.
Legal advice (28%)
These services included support under government programmes, such as ‘e-Recovery’, assistance with property and inheritance matters, and help with replacing lost documents. Our case manager accompanied elderly people to government offices and also helped them use digital services such as ‘DiI’.
Personal development and leisure (22%)
In this regard, case management has helped children and adults to socialise through regular sessions of art therapy and clay therapy, participation in other activities organised by ‘Hub 057’, and the organisation of outreach events in local communities. Through these activities, our team has supported those who lack access to educational or cultural opportunities.
Financial and social assistance (12%)
This assistance covered the provision of basic necessities: hygiene products, medicines, assistive devices, food aid, as well as support for families in crisis situations.
Search trends
- The priorities of the requests changed throughout the year.
- In the spring, the majority of requests concerned the initial resettlement of internally displaced persons: registration, basic psychological support, and the documentation of damaged property.
- Over the summer, the focus shifted to children’s development — we stepped up our outreach teams’ visits to local communities, which enabled us to reach new target groups.
- During the autumn and winter, the complexity of psychological support requests increased, as did the number of enquiries regarding compensation and property rights.
Working with vulnerable groups
The main beneficiaries are — internally displaced persons, a significant number of whom are families with children. One of the key outcomes has been the integration of children into their new communities through the activities of ‘Hub 057’.
Particular attention was paid to children with special educational needs, they received systematic support from relevant specialists.
An important area of focus is working with elderly people living in social isolation. Group activities helped to reduce levels of anxiety and loneliness among this group.
The most vulnerable remain female IDPs with children and lonely elderly people from the de-occupied territories, including Vovchansk and Kupiansk.
Location of work
- Case management covers not only residents of Kharkiv, but also internally displaced persons from various frontline communities in the Kharkiv region. Our team carries out regular work in the village of Utkivka in the Merefa community, in Vasyshcheve and Bezlyudivka in the Kharkiv district, in the town of Valky, as well as in other communities across the region, including areas that were under occupation or in the zone of active hostilities.
Partnerships and resources
The effectiveness of case management is the result of collaboration with numerous partners. In the legal field, the organisation cooperates with international humanitarian organisations, including the Danish Refugee Council (DRC), RSI and the Polish Humanitarian Action (PAH).
Financial assistance is provided by charitable and international organisations, including Caritas, UNICEF and others. ‘HUB 057’ remains the main venue for the provision of services.
At the same time there is a considerable need for funding complex medical cases not covered by state schemes.